Shift manager

JOB

A shift manager at a fast food restaurant or café manages the day-to-day work and is responsible for the location in the absence of a supervisor. A shift manager must be able to cover all jobs as well as ensuring that work procedures are followed, such as between shifts or at closing.

The role of the shift manager is to have an overview, assist colleagues when needed and otherwise promote their well-being and safety in the workplace.

The shift manager may report to a store manager, restaurant manager or operations manager.

Main tasks

sales of goods and services
dissemination of information
presentation of the product and workplace
training of new employees and staffing due to staff absences
organizing shifts and settling books at the end
HACCP measurements, quality control and registration
overseeing cleaning
inventory control and receiving goods

Competence requirements

A shift manager needs to be well acquainted with the rights and obligations in the labour market, as well as communication channels at their workplace in order to be able to mediate information between shifts to superiors and colleagues. It is also important to be able to respond to suggestions from customers or communication difficulties in the workplace or between employees and customers.